Privacy policy.
What personal information we collect, why we collect it, and the choices you have. Last updated 3 November 2026.
This policy explains what personal information Coffeeneers collects when you use coffeeneers.co.uk, why we collect it, and the choices you have. We’ve written it to be easy to understand.
Who we are
Coffeeneers is a trading name of Alsagaff Group Ltd, a company registered in England and Wales. Registered office: 277-279 Chiswick High Road, London W4 4PU. Alsagaff Group Ltd is the data controller for the information described here.
Questions about your data: [email protected]
What we collect and why
| Trade accounts (roasters) and producer accounts | When you sign up or log in with Google, Google shares your name, email address and profile picture with us. We use them to create and run your account, check it before approving it, and contact you about your account, orders and lots. We never see or store your Google password. |
| Lot information from producers | If you’re a producer, we keep the lot details, photos and documents you send us so we can review them and present your coffee to UK roasters. |
| Contact form | Your name, email, phone number (if given) and message, so we can reply to you. |
| Newsletter | Your first name and email address, only if you sign up. You can unsubscribe at any time from any newsletter email. |
| Website use | Analytics tools (Google Analytics and Microsoft Clarity) record how visitors use the site (pages viewed, device, approximate location) so we can improve it. Our security tools also log IP addresses to block attacks. |
Our lawful bases
- Contract: to set up and run your trade or producer account, and to deal with orders and lots.
- Legitimate interests: to keep the site secure, prevent fraud and reply to enquiries.
- Consent: for the newsletter. You can withdraw consent at any time.
- Legal obligation: to keep business and tax records.
Who we share it with
We don’t sell your data. We use trusted service providers who handle data on our behalf:
- Google (sign-in, Google Analytics and Tag Manager)
- Microsoft Clarity (visit recordings that help us improve the site)
- MailerLite (newsletter)
- IONOS (website and email hosting, UK/EU)
- Cloudflare (website security and speed)
- Wordfence (website security)
- WhatsApp, only if you choose to message us through the chat button
Some of these providers may process data outside the UK. When they do, they use safeguards approved under UK data protection law, such as the UK International Data Transfer Addendum or the UK-US Data Bridge.
How long we keep it
- Accounts: while your account is open, and up to 12 months after you ask us to close it.
- Order and invoice records: 6 years, as UK tax law requires.
- Contact form messages: up to 2 years.
- Newsletter: until you unsubscribe.
Cookies
We use essential cookies to keep you logged in and the site secure, and analytics cookies from Google Analytics and Microsoft Clarity to understand how the site is used.
Your rights
You can ask us to see, correct, delete or export your personal data, or object to or restrict how we use it. Email [email protected] and we’ll reply within one month.
If you’re unhappy with how we’ve handled your data, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
Changes
We’ll update this page if anything changes and show the date at the top.
We’re happy to help.
Ask us what we hold about you, or ask us to change or delete it. A real person replies, usually within one working day.